FAQs

Click on a category to expend the FAQ section:

Can I schedule a tour?

Yes. We are happy to give tours and answer any questions you may have. We are able to do tours during normal Kidz World business hours as long as there is not an event taking place in The Lounge. Feel free to contact us to schedule a tour.

Is there a deposit required?

Yes. Any rental of the Lounge for a private party must make a $150 non-refundable deposit to securely hold the desired date.

What is the cancellation policy?

You may cancel or reschedule your party but to avoid additional charges, we require at least 15 days advance notice. If you cancel or reschedule your party within 14 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 72 hours (3 days) of your party date, you will be responsible for 100% of the total party price. We will charge any remaining balance to your credit card on file. Remember that your deposit is non-refundable (sorry-no exceptions).

 
How much time will we have to set up for our event?

You will be allowed in The Lounge 60 minutes before your scheduled party time and are expected to vacate The Lounge 30 minutes after your party is over. This includes any hired DJ’s, Caterers or other vendors you hired. A staff member will be checking over The Lounge before your party is totally out in case of any damages. You are expected to leave the facility in the same condition as you found it.

Can I hang things on the walls?

Decorations are welcome. No decorations are permitted on ceilings or walls. This is STRICTLY ENFORCED. Any excessive damage done to Kidz World Family Fun Center or property shall be billed to the renter for either replacement or repair using the credit card on file. This includes any and all damage caused by adhesives.

Who provides food?

You must provide the food, beverages and paper goods for your event. All food and drinks are to stay in designated areas, FOOD AND DRINK ARE PROHIBITED FROM THE BASKETBALL COURT. If you hire a caterer, that caterer must submit a certificate of insurance and current health certificate to Kidz World Family Fun Center, LLC at least fifteen (15) days prior to the event. Children are not permitted in the kitchen area. Open flame such as barbeque grills are not allowed.

Is alcohol allowed during my event?

This is a BYOB facility, beer and wine only, no hard liquor. Underage drinking is strictly prohibited. There is absolutely no use of our attractions while under the influence. Please drink responsibly, if a ride is needed be sure to call an Uber, Lyft or Taxi. Smoking and vaping is strictly prohibited inside our facility. You are welcome to smoke or vape outside in designated areas. Kidz World Family Fun Center is a drug free zone. If drug use is suspected you can and will be asked to leave.

What happens if there is damage caused during my event?

Any excessive damage done to Kidz World Family Fun Center or property shall be billed to the renter for either replacement or repair using the credit card on file. This includes any and all damage caused by adhesives. A) Any excessive mess (at the determination of the staff) left by children or adults resulting in extra cleaning of the The Lounge will result in a bill to the renter. B) Any glitter from decorations or within balloons that are popped are the responsibility of the renter to clean. C) While Kidz World cleans and sanitizes its toys, property, and bathrooms on a daily basis all guest must ensure that they dispose of waste materials such as diapers, paper towels and trash in the correct receptacles provided. The Lounge is to be left as you found it.

Who is responsible for lost or stolen items?

Kidz World Family Fun Center is not responsible for personal belongings. It is the sole responsibility of each person entering the facility to be responsible for all belongings. Under no circumstances will the Fun Center take responsibility for any lost, missing or stolen property personal or otherwise.

Guest Safety!

Parents of the invited guest are completely responsible for the well-being and behavior of their minor while on the premises of Kidz World Family Fun Center. There is no running or horseplay. No rearranging furniture, arcades or tables. No climbing on furniture, arcades, tables, railings, pool table or air hockey table. A) Be sure to have support (adults) to assist you in running your party safely and smoothly. B) Parents are responsible for redirecting inappropriate play and/or behavior. C) Pinatas are permitted if they are pull string and not hit with anything.

What is the capacity for The Lounge?

There is a maximum of 150 people allowed to attend.

What if my party runs late?

When Available: If the party goes over the scheduled rental time the guest will be charged an additional rate of $89 per hour Monday-Thursday or $100 per hour Friday – Sunday.

Altercations!

If anyone gets into an altercation, they can and will be asked to leave. Our facility is under surveillance at all times. Outside is a quite zone. Please keep your voices to a reasonable level and respect the residential homes behind our facility. You are responsible for keeping all guests from entering the Emergency Exit door of Laser Tag located in the loft. Any guest who enters this door can be asked to leave the facility.

We love seeing photo’s and hearing how people’s special occasions went. We welcome posting of your events photos on our social media and appreciate any reviews.

Have a concern? Please give us the opportunity to correct and learn. Contact us here.